Chase is dedicated to providing an enjoyable and exciting experience for all of its customers in the Chase Lounge while also providing for their safety and security. Chase Lounge wristbands are required to enter the Chase Lounge. A reservation via this system entitles you and your guest to a wristband for a particular session so long as both you and your guest hold tickets to the US Open for that session. Please understand that a wristband does not guarantee automatic entry into the Chase Lounge as fire, health or other regulations may limit capacity. This capacity restriction may also apply when trying to re-enter the Chase Lounge at a later time during the same session. Thank you in advance for your understanding and cooperation!
The Chase Lounge Reservation system is a website that allows Chase customers to reserve a place in the Chase Lounge for you and your guest.
A reservation via this system entitles that client and his/her guest to a wristband for that session so long as both individuals hold tickets to the US Open for that session.
The Chase Lounge is located in the Chase Center immediately inside the east gate entrance to the USTA Billie Jean King National Tennis Center. The Chase Lounge offers snacks and light refreshments while supplies last.
Customers must have an RSVP code to access the system. This code is unique to you and can be used one time to create a profile within the reservation system. Once you have an RSVP code follow the prompts to set up your reservation profile.
Chase Lounge hours for sessions with available reservations (first come, first served):
Reservations are taken on a first come, first served basis until all available places have been filled. If a session has filled it will no longer be available for booking.
The Chase Lounge is hosting private events during the following sessions and reservations are not available: 18, 20, 22, 24, 25, 26.
In order to allow access to the Chase Lounge to as many customers as possible, each customer profile can be used to reserve a maximum of 4 spaces – 2 reservations for 2 people - in the Chase Lounge. Both reservations can be made for same session, or they can be split across two different sessions. Each reservation is for you and your guest(s) and is non-transferable.
Reservations for each session in the Lounge must be made at least 24 hours in advance of the start of that session. Please understand that capacity is limited and a wristband does not guarantee automatic entry into the Chase Lounge as fire, health or other regulations may limit capacity.
Once the reservation process is complete, a confirmation will be emailed to the email address you registered with. Please bring this confirmation with you to the event (on your mobile device or printed out) and come to Chase booth to check in for your reservation and receive your wristband. You must show this confirmation along with ID and your Chase ATM card to receive your wristband. The Chase Booth is located adjacent to the food court, on your left after you pass Louis Armstrong stadium as you walk from the east gate entrance to the USTA Billie Jean King National Tennis Center. It will be on your right just before Louis Armstrong if you are coming from the South Gate.
Chase Lounge wristbands are required to enter the Chase Lounge.
No, your reservation and wristband is only valid for the session it is issued for. The Chase Lounge is closed between day and evening sessions for cleaning.
Re-entry is allowed within the session where you have a wristband, but not guaranteed, and will depend on Chase Lounge capacity. If space permits, re-entry is allowed as long as you still have your wristband.
Confirmation of your reservation must be presented for admittance. However, if the reservation is in your name and you can show valid identification we will make every effort to accommodate your reservation.
Yes, you can log back into the system at any time to change or cancel the reservations you have made so long as they are made no less than 24 hours prior to the start of the session in question.
Access to the Chase Lounge is on a first come first served basis and reservations will be honored first. We cannot guarantee that there will be access available on site if reservations for space in the Chase Lounge are fully subscribed
The US Open schedule of play as well as session dates, number of matches and starting times are subject to change.
Chase Lounge hours subject to change when sessions are changed or cancelled by the USTA
If you have questions, please contact your banker or advisor.